Refund Policy
Effective Date: 22 December 2021
This Refund Policy applies to sales via safetypath.com, safetypath.com.au and all their sub-domains.
1. CUSTOMER SATISFACTION IS OUR PRIORITY
At SmarterLite Pty Ltd, customer satisfaction is our priority.
Safety Path and Vivacity are brands of SmarterLite Pty Ltd (ACN 629 158 069).
We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy.
Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian Consumer Law.
Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase.
2. AUSTRALIAN CONSUMER LAW
a. Under the Australian Consumer Law:
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
– to cancel your service contract with us; and
– to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
b. We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.
c. The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
d. If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
e. Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
f. If an Item which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.
g. If an Item which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.
3. CHANGE OF MIND
a. We do not provide Change of Mind refunds for Items.
4. ITEMS DAMAGED DURING DELIVERY
In the event that an Item which you ordered is damaged during delivery:
a. Please contact us within one (1) day of delivery via [email protected] with details of the Item, the reason for the return, clear photographs of the damage to the Item and your contact information.
b. If approved, We will organise to repair the damaged Item or to collect it and replace it with an equivalent product, or to provide a refund. We may nominate an address for you to return the Item to.
c. Any damaged Item must be returned in the condition it was in when you received it, together with any packaging and other items which you received with the damaged Item.
5. EXCEPTIONS
Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for an Item, or may reduce the amount of any refund, if:
a. You misused the said Item in a way which caused the problem.
b. You knew or were made aware of the problem(s) with the Item before you purchased it.
c. You asked for a service to be done in a certain manner, or you asked for alterations to an Item, against our advice, or you were unclear about what you wanted.
d. You commenced using the Item, or part of the Item.
e. Any other exceptions that apply under the Australian Consumer Law.
6. SHIPPING OR TRANSPORTATION COSTS FOR RETURNS
a. In the event that a product you purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law we will bear any costs of shipping the said Item (the “Returned Item”) back to us, as well as any costs of shipping or transporting any replacement Item to you.
b. If the Returned Item can easily be posted or returned, then you are responsible for organising for the Returned Item to be returned to us. If the Returned Item is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Item.
c. If the Returned Item is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for repair on site or the postage, shipping, transportation or collection of the Returned Item, at our cost.
d. In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Item, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Item.
7. REFURBISHED ITEMS
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
8. RESPONSE TIME
We aim to process any requests for repairs, replacements or refunds within 7 days of having received them. Additional delays may occur in holiday periods, or may arise from delays in shipping or transportation.
9. RESTOCKING FEE
We charge a minimum restocking fee of 20% of the invoiced price for any goods returned by You. The fee will vary according to whether the goods are a normally stocked item or if they need to be returned to Our supplier entailing delivery and handling charges and/or their restocking fees.
10. HOW TO RETURN ITEMS
a. You may contact us to discuss a return using the details at the end of this Policy.
b. We will pay any refunds in the same form as the original purchase or to the same account or credit card as was used to make the original purchase, less any Restocking Fee that may apply, unless otherwise determined in our sole discretion.
c. You must provide proof of purchase in order to be eligible for a refund, repair or replacement.
d. When approving a return, we will notify you of the address for the return. The address may vary according to the product being returned.
11. CONTACT US – REFUNDS
If you wish to contact us about this Policy or about any refund, repairs or replacements, you may contact us at: